Frequently Asked Questions
Browse our support categories below to find answers to common questions.
If you can’t find what you’re looking for or want to share feedback,
Feel free to reach out to us anytime.
What types of products do you sell?
We offer a wide range of authentic African grocery products, including fresh produce, spices, grains, meats, seafood, and pantry staples like fufu, gari, yam, and plantain.
Do you deliver across the UK?
Yes! We provide delivery throughout the UK. Shipping costs and delivery times may vary depending on your location.
How do I place an order?
Simply browse our online store, add your items to the cart, and proceed to checkout. You can choose your preferred payment and delivery options.
Can I find specialty or hard-to-find African ingredients?
Absolutely! We pride ourselves on stocking authentic African ingredients that are often hard to find in regular UK supermarkets.
What payment methods do you accept?
We accept major debit and credit cards, PayPal, and other secure online payment methods.
Do you offer international delivery?
Currently, we only ship within the UK. We hope to expand internationally in the future.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email to monitor the delivery status.
What is your return or refund policy?
For perishable items, we cannot accept returns, but if there’s an issue with your order, please contact us within 24 hours, and we will make it right.
Can I give feedback or suggest new products?
Absolutely! We welcome customer feedback and product suggestions. Please contact us through our website or email.
